Tickets resolved in your help desk, with the sensitive ones escalated to a person.
Each role owns a job function inside the tools your customer support & service operations team already runs, proposes its work for your approval, and reports on the targets you set.
Workspace · Customer Support Lead Digital FTE
Customer Support Lead Digital FTE
Customer Experience
Waiting on you · Escalation · needs a human
Escalated · not auto-sentRefund outside policy · order #88213
Ticket thread · order history · policy excerpt attached
Yesterday: 212 tickets resolved, 4 escalated, 3 knowledge articles proposed.
Hire one or several; they share one wallet and one workspace, and each reports to you on its own targets.
Customer Experience
Accountable for
Tickets resolved in your help desk, sensitive ones escalated
AI Search Visibility Engineer
Accountable for
Be the answer on Google & AI assistants
AI Media Buyer
Accountable for
Hit target ROAS inside hard caps
Organic Social Media Manager
Accountable for
Native content that earns reach
These are scoped with our team before they start (custom onboarding): the targets, the tools and the approval rules are agreed first.
Instant Resolution Agent
24/7 autonomous customer support.
Ticket Triage & Routing Bot
Intelligent case categorization.
Knowledge Base Autopilot
Self-generating help documentation.
Customer Sentiment Pulse
Real-time empathy analysis.
Escalation Agent
Clean handover to human experts with full context.
SLA Compliance Manager
Real-time response time tracking.
Multi-Language scaling Agent
Instant global support depth.
Feedback Synthesis Agent
Actionable product insights.
Support Queue Optimizer
Workload balancing for teams.
Crisis Response Sentinel
Early warning for support spikes.
Customer Retention Bot
Proactive churn mitigation.
Interactions History Scout
Context-aware support memory.
Connections are granted per organization and per property, with the permissions you choose, and can be revoked at any time. Integration credentials are encrypted at rest.
4 roles can be hired now: Customer Support Lead Digital FTE, Search Visibility FTE, Performance Ads FTE, Social Growth FTE. The roles listed under "scoped on request" are set up with our team first, so the targets, tools and approval rules are agreed before the FTE starts.
It is onboarded like a new hire: your vocabulary, your rules, the topics it must never touch, and the systems your team runs. It proposes its work for your approval, so nothing leaves your company on an assumption.
The systems listed on this page (Zendesk, Intercom, Freshdesk, HelpScout and more), with the permissions you grant per organization and per property. Credentials are encrypted at rest and can be revoked at any time.
Your data stays scoped to your organization; roles and permissions decide who can see and approve what; every action is logged. Anything your process marks as sensitive is escalated to a person and never handled automatically.
Pick a role, tell it how your industry works, and review its first proposals this week.
