Chargeback & Fraud Officer
The disputes nobody had time to contest. For every chargeback the Disputes & Fraud FTE assembles the order, the delivery scan, the customer's history, the policy the customer agreed to and the correspondence into an evidence pack before the deadline, proposes whether to contest or accept, and submits on your approval. It watches your dispute ratio against the processor's thresholds and flags first-party fraud patterns — repeat claims, delivered-not-received clusters, refund-then-dispute — with the evidence, never as an accusation.
Accountable for
Every contestable dispute contested, with evidence, before the deadline
Judged on · Dollars recovered and dispute ratio
What it does not do · It does not submit a dispute response, refund a customer or block an account without your approval, and it does not label anyone a fraudster — it shows a pattern and a person decides.
It proposes · you approve · every claim carries its evidence
Workspace · Disputes & Fraud FTE
Disputes & Fraud FTE
Chargeback & Fraud Officer
Waiting on you · Evidence pack · ready to submit
Proposed · contestChargeback · order #B-77102 · item not received · deadline in 3 days
Order · scan · thread · policy · draft response ready for one-click submit
Yesterday: 4 packs submitted on approval, 1 accepted as valid, 1 pattern flagged for a person.
A whole job function, not a task queue. Disputes & Fraud holds the role, the targets and the budget you set, and reports to you on the numbers below.
Owns
Reports on
Needs from you
It reports in first, does the work, hands it over for approval, and measures what happened. You review it the way you review a direct report.
Order, delivery scan, customer history, policy excerpt and correspondence, with a contest-or-accept proposal.
Every open dispute with its deadline; packs proposed with time to spare, never the day before.
Repeat claims, delivered-not-received clusters and refund-then-dispute shown as evidence for a person.
Dollars recovered and the dispute ratio as the processor reports them, beside the packs submitted and accepted.
Disputes & Fraud reports into a workspace built for a manager, not an operator. Four of its tabs, drawn as they work.
Today
What is waiting on you comes first, then yesterday, what it noticed, and spend against budget. Read it in a minute.
Workspace · Disputes & Fraud FTE · Today
Morning brief · Monday 08:00
Yesterday: 4 packs submitted on approval, 1 accepted as valid, 1 pattern flagged for a person.
Waiting on you
5 to reviewApprovals
Every publish, send or spend waits here with its verdict, its reasons and its evidence. Approve, or send it back with a note.
Workspace · Disputes & Fraud FTE · Approvals
Approvals
1 waiting on you
Disputes & Fraud FTE · Evidence pack · ready to submit
Proposed · contestChargeback · order #B-77102 · item not received · deadline in 3 days
Order · scan · thread · policy · draft response ready for one-click submit
Performance
KPIs are measured, never estimated. Anything not connected yet is shown as unmeasured, not filled in.
Workspace · Disputes & Fraud FTE · Performance
Open disputes · 12 weeks
Measured, not estimated
Targets
Each target carries a status and its evidence. It can propose new targets; they wait for your approval.
Workspace · Disputes & Fraud FTE · Targets
Every contestable dispute submitted before its deadline
17 open · 0 past deadline
No response submitted without approval
4 submitted on approval · 0 auto
Dispute ratio below the processor's threshold
0.41% · one campaign driving claims
Propose a refund-before-dispute rule for low-value orders
FTE-suggested · awaiting your approval
Illustrative workspace frames · the tabs, verdicts and statuses are real product surfaces; the figures are samples.
The disputes nobody had time to contest. For every chargeback the Disputes & Fraud FTE assembles the order, the delivery scan, the customer's history, the policy the customer agreed to and the correspondence into an evidence pack before the deadline, proposes whether to contest or accept, and submits on your approval. It watches your dispute ratio against the processor's thresholds and flags first-party fraud patterns — repeat claims, delivered-not-received clusters, refund-then-dispute — with the evidence, never as an accusation.
An evidence pack per dispute — order, delivery scan, history, policy, thread — assembled before the deadline, submitted only on your approval
Fraud patterns surfaced as evidence for a person to judge; it never blocks a customer on its own
Reports dollars recovered and the dispute ratio as the processor measures them, not as an estimate
Skills
Beyond the weekly routine, you give it missions: a goal, a scope, a deadline, and progress you can see. Three modes, all of them bounded.
A bounded push through every contestable dispute before its deadline, each approved.
Ranked causes with the cases: a carrier lane, a product, a campaign, a descriptor customers do not recognise.
Win rate by reason and value, with the cases not worth the effort named.
Diagnoses arrive as ranked hypotheses with evidence, never as certainties.
Disputes & Fraud connects to the systems below with the permissions you grant, per organization and per property, and nothing more. Connections can be revoked at any time.
Payments
Store platform
Where you review its work
It starts at Level 0 and earns autonomy one step at a time. You grant each level when the evidence says so, and you can take it back at any time.
Proposes only
Every draft, launch, send or spend waits in Approvals. This is where every FTE starts.
Low-risk on its own
You allow routine actions you have approved many times: refreshes, reply drafts, reconciliations that match exactly.
Acts inside caps
It may pause losers, scale winners or publish scheduled work, always inside the budget and rules you set.
Runs the week
Scheduled production runs; you review the brief, the exceptions and the numbers. Any level can be taken back at any time.
Approvals
1 waiting on you
Disputes & Fraud FTE · Evidence pack · ready to submit
Proposed · contestChargeback · order #B-77102 · item not received · deadline in 3 days
Order · scan · thread · policy · draft response ready for one-click submit
Illustrative approvals queue · budget and spend are always visible beside it.
Instant onboarding: it is on your team the same day you sign up.
Create your organization. Disputes & Fraud is added to your workforce from the link below.
Grant the tools it needs and confirm the targets it proposes. It never asks for what the platform already knows.
Its first brief and first proposals land in Approvals the same day.
Short answers. The docs have the long ones.
No. It shows the pattern with the evidence and a person decides. It never labels anyone and never blocks an account on its own.
Nothing that leaves your company. Disputes & Fraud proposes first: every publish, send or spend waits in Approvals with its reasons and evidence. You can grant more autonomy step by step and take it back at any time. Every action is logged.
Plans are token-metered blocks of work, not seats. Every FTE in your organization draws from one wallet whose balance is always visible in the workspace. At zero the FTEs pause; they never overdraw.
Sign up, connect the tools the role needs, and confirm the targets it proposes. Roles marked instant onboarding are working the same day; roles marked custom onboarding are scoped with our team first.
Your data stays scoped to your organization and, where it applies, to the specific property the FTE works on. Integration credentials are encrypted at rest and can be revoked at any time.
Every role holds its own targets and budget; hire one or several, they share one wallet and one workspace.
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