Supplier Performance Officer
Every supplier scored on what actually arrived. The Supplier Officer FTE measures on-time and in-full delivery from your receipts, lead-time variance per supplier from purchase order history, defects and returns attributed to the vendor with the Voice of Customer and Returns Officer evidence, and cost changes over time — and keeps a scorecard per supplier the Buyer and Inventory FTE read before they propose an order. Reorder risk on a supplier whose variance is widening reaches your morning page before the next buy.
Accountable for
On-time delivery and vendor quality per supplier, with the evidence
Judged on · On-time delivery and vendor quality
What it does not do · It does not negotiate with suppliers, choose vendors or send a supplier a scorecard without approval. It measures and prepares; the relationship stays with you.
It proposes · you approve · every claim carries its evidence
Workspace · Supplier Officer FTE
Supplier Officer FTE
Supplier Performance Officer
Waiting on you · Reorder risk · needs a decision
Flagged · Buyer's next proposal sized for itSupplier K · lead-time variance widened from 4 to 11 days over 3 receipts
Receipt history · variance chart · defect attribution · the scorecard
Yesterday: 23 scorecards refreshed, 1 cost change recorded, 0 supplier messages sent.
A whole job function, not a task queue. Supplier Officer holds the role, the targets and the budget you set, and reports to you on the numbers below.
Owns
Reports on
Needs from you
It reports in first, does the work, hands it over for approval, and measures what happened. You review it the way you review a direct report.
On-time, in-full and lead-time variance per supplier from what actually arrived.
Suppliers whose variance is widening or whose cost moved, flagged before the Buyer's next proposal.
Delivery, quality and cost per supplier with the evidence, for your review.
Defects and returns attributed by vendor, with the packs behind them.
Supplier Officer reports into a workspace built for a manager, not an operator. Four of its tabs, drawn as they work.
Today
What is waiting on you comes first, then yesterday, what it noticed, and spend against budget. Read it in a minute.
Workspace · Supplier Officer FTE · Today
Morning brief · Monday 08:00
Yesterday: 23 scorecards refreshed, 1 cost change recorded, 0 supplier messages sent.
Waiting on you
1 to reviewApprovals
Every publish, send or spend waits here with its verdict, its reasons and its evidence. Approve, or send it back with a note.
Workspace · Supplier Officer FTE · Approvals
Approvals
1 waiting on you
Supplier Officer FTE · Reorder risk · needs a decision
Flagged · Buyer's next proposal sized for itSupplier K · lead-time variance widened from 4 to 11 days over 3 receipts
Receipt history · variance chart · defect attribution · the scorecard
Performance
KPIs are measured, never estimated. Anything not connected yet is shown as unmeasured, not filled in.
Workspace · Supplier Officer FTE · Performance
On-time, in-full · 12 weeks
Measured, not estimated
Targets
Each target carries a status and its evidence. It can propose new targets; they wait for your approval.
Workspace · Supplier Officer FTE · Targets
On-time, in-full above 85%
84% · Supplier K late 3 times
Every scorecard built from receipts, not quotes
23 scorecards · measured
Reorder risk flagged before the Buyer proposes
2 flagged · Buyer sized for it
Attribute returns by vendor batch
FTE-suggested · awaiting your approval
Illustrative workspace frames · the tabs, verdicts and statuses are real product surfaces; the figures are samples.
Every supplier scored on what actually arrived. The Supplier Officer FTE measures on-time and in-full delivery from your receipts, lead-time variance per supplier from purchase order history, defects and returns attributed to the vendor with the Voice of Customer and Returns Officer evidence, and cost changes over time — and keeps a scorecard per supplier the Buyer and Inventory FTE read before they propose an order. Reorder risk on a supplier whose variance is widening reaches your morning page before the next buy.
On-time, in-full and lead-time variance measured from your own receipts, not from the supplier's quote
Defects and returns attributed to the vendor with the customer evidence attached, as a scorecard the Buyer reads
Reorder risk flagged before the next buy when a supplier's variance widens or a cost moves
Skills
Beyond the weekly routine, you give it missions: a goal, a scope, a deadline, and progress you can see. Three modes, all of them bounded.
Scorecards and evidence packs for every supplier, approved before anything is shared.
Ranked causes from the history: order timing, minimums, a season, a factory change.
Delivery, quality and cost by supplier with the shift it proposes.
Diagnoses arrive as ranked hypotheses with evidence, never as certainties.
Supplier Officer connects to the systems below with the permissions you grant, per organization and per property, and nothing more. Connections can be revoked at any time.
Suppliers
Store platform
Where you review its work
It starts at Level 0 and earns autonomy one step at a time. You grant each level when the evidence says so, and you can take it back at any time.
Proposes only
Every draft, launch, send or spend waits in Approvals. This is where every FTE starts.
Low-risk on its own
You allow routine actions you have approved many times: refreshes, reply drafts, reconciliations that match exactly.
Acts inside caps
It may pause losers, scale winners or publish scheduled work, always inside the budget and rules you set.
Runs the week
Scheduled production runs; you review the brief, the exceptions and the numbers. Any level can be taken back at any time.
Approvals
1 waiting on you
Supplier Officer FTE · Reorder risk · needs a decision
Flagged · Buyer's next proposal sized for itSupplier K · lead-time variance widened from 4 to 11 days over 3 receipts
Receipt history · variance chart · defect attribution · the scorecard
Illustrative approvals queue · budget and spend are always visible beside it.
Custom onboarding: we scope the role with you before it starts.
Create your organization. Supplier Officer is added to your workforce from the link below.
Grant the tools it needs and confirm the targets it proposes. It never asks for what the platform already knows.
This role is scoped with our team first, then its first proposals land in Approvals.
Short answers. The docs have the long ones.
No. It measures and prepares scorecards; nothing is sent to a supplier without your approval, and the relationship stays with you.
Nothing that leaves your company. Supplier Officer proposes first: every publish, send or spend waits in Approvals with its reasons and evidence. You can grant more autonomy step by step and take it back at any time. Every action is logged.
Plans are token-metered blocks of work, not seats. Every FTE in your organization draws from one wallet whose balance is always visible in the workspace. At zero the FTEs pause; they never overdraw.
Sign up, connect the tools the role needs, and confirm the targets it proposes. Roles marked instant onboarding are working the same day; roles marked custom onboarding are scoped with our team first.
Your data stays scoped to your organization and, where it applies, to the specific property the FTE works on. Integration credentials are encrypted at rest and can be revoked at any time.
Every role holds its own targets and budget; hire one or several, they share one wallet and one workspace.
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Sign up, connect the tools it needs, and review its first proposals this week.
