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E-commerce · Digital FTE · Instant onboarding

Hire a Chief of Staff FTE

Owner's Chief of Staff

One page each morning instead of four tools. Every night it reads what every other Digital FTE on your store produced, ranks everything by the money at stake, resolves the conflicts between them — the Buyer wants to reorder what the Cash Officer wants to mark down — and writes one page: what was done, what needs your signature, what it is watching, and how last month's decisions actually turned out. It ranks and prepares the decisions. The signature is always yours.

Accountable for

One page each morning: Done · Decide · Watching · Measured · Attention

Judged on · Decisions taken and landed

What it does not do · It does not make the decisions. It ranks them, explains them and prepares them; the signature is always yours, and you set how many reach the page each day.

  • The Morning Page
  • Ranking by Money at Stake
  • Conflict Resolution Between Roles
  • Approve · Modify · Skip
  • Monthly Follow-Up on Every Decision
  • Escalation of the Urgent

It proposes · you approve · every claim carries its evidence

Workspace · Chief of Staff FTE

Chief of Staff FTE

Owner's Chief of Staff

Decisions today
4
Landed last month
11 of 13
Waiting on you
4
Roles reporting
14

Waiting on you · Decision · ranked first by money

Resolved · reorder the two sizes that sell, mark down the rest

Merino crew · Buyer wants to reorder 800; Cash Officer wants to mark down 320 in stock

  • Sizes S and M are below their reorder point; L and XL hold 140 days of cover at landed cost.
  • Both roles' arithmetic attached; the split protects the sell-through and releases the trapped cash.

Both proposals · forecast confidence · cash at stake · one-click approve, modify or skip

Brief

Yesterday: 3 decisions approved, 1 modified, 0 skipped; 2 roles quiet, and said so.

Illustrative workspace · the Chief of Staff FTE's Today tab
Overview

What Chief of Staff owns.

A whole job function, not a task queue. Chief of Staff holds the role, the targets and the budget you set, and reports to you on the numbers below.

Owns

  • The Morning Page
  • Ranking by Money at Stake
  • Conflict Resolution Between Roles
  • Approve · Modify · Skip
  • Monthly Follow-Up on Every Decision
  • Escalation of the Urgent

Reports on

  • Decisions today
  • Landed last month
  • Waiting on you
  • Roles reporting

Needs from you

  • Which roles report to it and who receives the morning page
  • The decision threshold: how many decisions reach the page each day, and the value below which they wait
  • What counts as urgent enough to escalate outside the page
How it works

A week with Chief of Staff.

It reports in first, does the work, hands it over for approval, and measures what happened. You review it the way you review a direct report.

  1. 02:0001

    Every role posts its findings

    Each Digital FTE on the store finishes its shift and posts what it found, proposed and measured.

  2. 03:0002

    Ranked, reconciled, written

    Conflicts between roles resolved with both sides' arithmetic; everything ranked by money at stake; the page written in five sections: Done, Decide, Watching, Measured, Attention.

  3. 06:3003

    The page is waiting for you

    On your phone before the first shop opens. Each decision carries the money, the reasoning, the action and approve, modify or skip.

  4. Monthly04

    Follow-up on every decision

    What each decision you took was predicted to do, what it did, and which roles' predictions held.

The workspace

Managed like a direct report.

Chief of Staff reports into a workspace built for a manager, not an operator. Four of its tabs, drawn as they work.

Today

Your morning brief, first thing.

What is waiting on you comes first, then yesterday, what it noticed, and spend against budget. Read it in a minute.

Workspace · Chief of Staff FTE · Today

Morning brief · Monday 08:00

Yesterday: 3 decisions approved, 1 modified, 0 skipped; 2 roles quiet, and said so.

Waiting on you

4 to review
Decisions today
4
Landed last month
11 of 13
Waiting on you
4
Roles reporting
14

Approvals

Nothing ships without your call.

Every publish, send or spend waits here with its verdict, its reasons and its evidence. Approve, or send it back with a note.

Workspace · Chief of Staff FTE · Approvals

Approvals

1 waiting on you

  • Chief of Staff FTE · Decision · ranked first by money

    Resolved · reorder the two sizes that sell, mark down the rest

    Merino crew · Buyer wants to reorder 800; Cash Officer wants to mark down 320 in stock

    • Sizes S and M are below their reorder point; L and XL hold 140 days of cover at landed cost.
    • Both roles' arithmetic attached; the split protects the sell-through and releases the trapped cash.

    Both proposals · forecast confidence · cash at stake · one-click approve, modify or skip

Performance

Numbers it can prove.

KPIs are measured, never estimated. Anything not connected yet is shown as unmeasured, not filled in.

Workspace · Chief of Staff FTE · Performance

Decisions today
4
Landed last month
11 of 13
Waiting on you
4
Not connected yet
Unmeasured

Decisions today · 12 weeks

Measured, not estimated

Targets

The contract you hold it to.

Each target carries a status and its evidence. It can propose new targets; they wait for your approval.

Workspace · Chief of Staff FTE · Targets

  • Every decision on the page carries its money and reasoning

    4 today · 0 without evidence

    Done
  • Decisions taken land as predicted in 8 of 10 cases

    11 of 13 last month · measured

    On track
  • No urgent item waits for tomorrow's page

    1 escalation arrived after the page was written

    At risk
  • Add a weekly digest for the finance lead

    FTE-suggested · awaiting your approval

    Proposed · your call

Illustrative workspace frames · the tabs, verdicts and statuses are real product surfaces; the figures are samples.

Capabilities

Built for the job.

One page each morning instead of four tools. Every night it reads what every other Digital FTE on your store produced, ranks everything by the money at stake, resolves the conflicts between them — the Buyer wants to reorder what the Cash Officer wants to mark down — and writes one page: what was done, what needs your signature, what it is watching, and how last month's decisions actually turned out. It ranks and prepares the decisions. The signature is always yours.

01

Every decision on the page carries the money, the reasoning, the recommended action and a one-click approve, modify or skip — and skip is reversible

02

A quiet page is a legitimate outcome: it never manufactures an alert to look busy

03

A monthly follow-up on every decision you took, against what the role that proposed it predicted

Skills

  • The Morning Page
  • Ranking by Money at Stake
  • Conflict Resolution Between Roles
  • Approve · Modify · Skip
  • Monthly Follow-Up on Every Decision
  • Escalation of the Urgent
Missions

What you can ask it to do.

Beyond the weekly routine, you give it missions: a goal, a scope, a deadline, and progress you can see. Three modes, all of them bounded.

Production

Run the peak-season morning page

A bounded period where the threshold is lowered and every stock, price and promise decision reaches you daily with its money.

Diagnostic

Why did last month's decisions underperform their predictions?

Ranked causes across roles, with each role's error named and the recalibration it proposes.

Strategy

Which department deserves more of my attention?

Decisions taken and landed by department, with where the money moved and where it waited.

Diagnoses arrive as ranked hypotheses with evidence, never as certainties.

Inside your stack

It works in the tools you already run.

Chief of Staff connects to the systems below with the permissions you grant, per organization and per property, and nothing more. Connections can be revoked at any time.

  • Reads from

    • Every other Digital FTE on your store
    • Your approvals record
    • The value ledger
  • Where you review its work

    • Your ftes.ai workspace
    • Claude and ChatGPT via MCP connector
    • Email brief
Control

You manage. Chief of Staff executes.

It starts at Level 0 and earns autonomy one step at a time. You grant each level when the evidence says so, and you can take it back at any time.

  1. Level 0

    Proposes only

    Every draft, launch, send or spend waits in Approvals. This is where every FTE starts.

  2. Level 1

    Low-risk on its own

    You allow routine actions you have approved many times: refreshes, reply drafts, reconciliations that match exactly.

  3. Level 2

    Acts inside caps

    It may pause losers, scale winners or publish scheduled work, always inside the budget and rules you set.

  4. Level 3

    Runs the week

    Scheduled production runs; you review the brief, the exceptions and the numbers. Any level can be taken back at any time.

Approvals

1 waiting on you

  • Chief of Staff FTE · Decision · ranked first by money

    Resolved · reorder the two sizes that sell, mark down the rest

    Merino crew · Buyer wants to reorder 800; Cash Officer wants to mark down 320 in stock

    • Sizes S and M are below their reorder point; L and XL hold 140 days of cover at landed cost.
    • Both roles' arithmetic attached; the split protects the sell-through and releases the trapped cash.

    Both proposals · forecast confidence · cash at stake · one-click approve, modify or skip

Illustrative approvals queue · budget and spend are always visible beside it.

Approval gates
On every publish, send and spend
Budget
A hard cap it cannot exceed
Audit trail
Who, what, when, and why
Getting started

Hired in minutes.

Instant onboarding: it is on your team the same day you sign up.

  1. Step 01

    Sign up

    Create your organization. Chief of Staff is added to your workforce from the link below.

  2. Step 02

    Connect and confirm

    Grant the tools it needs and confirm the targets it proposes. It never asks for what the platform already knows.

  3. Step 03

    Review the first proposals

    Its first brief and first proposals land in Approvals the same day.

FAQ

Before you hire.

Short answers. The docs have the long ones.

What if there is nothing worth deciding?

Then the page says so. A quiet page is a legitimate outcome and much better than a manufactured alert.

How many decisions will I get each day?

You set the threshold. Most owners settle between three and six a day; anything below the threshold waits in the detail pages, not in your inbox.

What can the Chief of Staff FTE do without my approval?

Nothing that leaves your company. Chief of Staff proposes first: every publish, send or spend waits in Approvals with its reasons and evidence. You can grant more autonomy step by step and take it back at any time. Every action is logged.

How is it priced?

Plans are token-metered blocks of work, not seats. Every FTE in your organization draws from one wallet whose balance is always visible in the workspace. At zero the FTEs pause; they never overdraw.

How long does onboarding take?

Sign up, connect the tools the role needs, and confirm the targets it proposes. Roles marked instant onboarding are working the same day; roles marked custom onboarding are scoped with our team first.

Where does my data go?

Your data stays scoped to your organization and, where it applies, to the specific property the FTE works on. Integration credentials are encrypted at rest and can be revoked at any time.

More roles

More in this department.

Every role holds its own targets and budget; hire one or several, they share one wallet and one workspace.

Your next hire is Chief of Staff.

Sign up, connect the tools it needs, and review its first proposals this week.