Shipping & Delivery-Promise Officer
Shipping as a share of revenue, and the promise you made at checkout kept. The Logistics Officer FTE audits carrier invoices against the rates you agreed, tracks surcharges and rate changes, measures delivery-promise accuracy by carrier, service and lane from the scans, makes the shipping subsidy visible, and proposes service and zone choices with the cost and the promise effect shown. Exceptions — a lane that slowed, a surcharge that appeared — reach your morning page the day they start.
Accountable for
Shipping as a share of revenue, and the delivery promise kept
Judged on · Shipping as a share of revenue and promise accuracy
What it does not do · It does not negotiate carrier contracts, change a carrier without approval, or answer customers about their parcel — the Order Support FTE does that from the same scans.
It proposes · you approve · every claim carries its evidence
Workspace · Logistics Officer FTE
Logistics Officer FTE
Shipping & Delivery-Promise Officer
Waiting on you · Invoice audit · needs a decision
Proposed · raise the claim with the carrierCarrier A · 214 parcels billed at the wrong zone · $612 over the agreed rate
Invoice lines · rate card · postcode-to-zone check · claim draft
Yesterday: 1 lane slowed 2 days (checkout estimate adjustment proposed), 3 invoices audited.
A whole job function, not a task queue. Logistics Officer holds the role, the targets and the budget you set, and reports to you on the numbers below.
Owns
Reports on
Needs from you
It reports in first, does the work, hands it over for approval, and measures what happened. You review it the way you review a direct report.
Every line checked against the agreed rate, surcharges named, variance totalled.
Delivered-when-promised by carrier, service and lane from the scans; lanes that slowed flagged.
Service and zone choices with cost and promise effect; claims drafted for billing errors.
With subsidy made visible and promise accuracy beside it.
Logistics Officer reports into a workspace built for a manager, not an operator. Four of its tabs, drawn as they work.
Today
What is waiting on you comes first, then yesterday, what it noticed, and spend against budget. Read it in a minute.
Workspace · Logistics Officer FTE · Today
Morning brief · Monday 08:00
Yesterday: 1 lane slowed 2 days (checkout estimate adjustment proposed), 3 invoices audited.
Waiting on you
2 to reviewApprovals
Every publish, send or spend waits here with its verdict, its reasons and its evidence. Approve, or send it back with a note.
Workspace · Logistics Officer FTE · Approvals
Approvals
1 waiting on you
Logistics Officer FTE · Invoice audit · needs a decision
Proposed · raise the claim with the carrierCarrier A · 214 parcels billed at the wrong zone · $612 over the agreed rate
Invoice lines · rate card · postcode-to-zone check · claim draft
Performance
KPIs are measured, never estimated. Anything not connected yet is shown as unmeasured, not filled in.
Workspace · Logistics Officer FTE · Performance
Shipping / revenue · 12 weeks
Measured, not estimated
Targets
Each target carries a status and its evidence. It can propose new targets; they wait for your approval.
Workspace · Logistics Officer FTE · Targets
Shipping below 11% of revenue
11.2% · down 0.6 points
Every carrier invoice audited against the rate card
3 audited · $1,380 variance found
Promise accuracy above 95%
93% · one lane slowed 2 days
Adjust the checkout estimate for the slowed lane
FTE-suggested · awaiting your approval
Illustrative workspace frames · the tabs, verdicts and statuses are real product surfaces; the figures are samples.
Shipping as a share of revenue, and the promise you made at checkout kept. The Logistics Officer FTE audits carrier invoices against the rates you agreed, tracks surcharges and rate changes, measures delivery-promise accuracy by carrier, service and lane from the scans, makes the shipping subsidy visible, and proposes service and zone choices with the cost and the promise effect shown. Exceptions — a lane that slowed, a surcharge that appeared — reach your morning page the day they start.
Carrier invoices audited line by line against your agreed rates, with the variance named
Promise accuracy measured from scans by carrier, service and lane, so the checkout estimate can be honest
Service and zone proposals with the cost and the promise effect side by side, for your approval
Skills
Beyond the weekly routine, you give it missions: a goal, a scope, a deadline, and progress you can see. Three modes, all of them bounded.
A bounded push through invoice lines billed over the agreed rate, claims approved and tracked.
Ranked causes from scans: a lane, a carrier, a service, a promise set too tight.
Cost and promise accuracy by service and zone with the choice it proposes.
Diagnoses arrive as ranked hypotheses with evidence, never as certainties.
Logistics Officer connects to the systems below with the permissions you grant, per organization and per property, and nothing more. Connections can be revoked at any time.
Carriers and fulfillment
Store platform
Where you review its work
It starts at Level 0 and earns autonomy one step at a time. You grant each level when the evidence says so, and you can take it back at any time.
Proposes only
Every draft, launch, send or spend waits in Approvals. This is where every FTE starts.
Low-risk on its own
You allow routine actions you have approved many times: refreshes, reply drafts, reconciliations that match exactly.
Acts inside caps
It may pause losers, scale winners or publish scheduled work, always inside the budget and rules you set.
Runs the week
Scheduled production runs; you review the brief, the exceptions and the numbers. Any level can be taken back at any time.
Approvals
1 waiting on you
Logistics Officer FTE · Invoice audit · needs a decision
Proposed · raise the claim with the carrierCarrier A · 214 parcels billed at the wrong zone · $612 over the agreed rate
Invoice lines · rate card · postcode-to-zone check · claim draft
Illustrative approvals queue · budget and spend are always visible beside it.
Custom onboarding: we scope the role with you before it starts.
Create your organization. Logistics Officer is added to your workforce from the link below.
Grant the tools it needs and confirm the targets it proposes. It never asks for what the platform already knows.
This role is scoped with our team first, then its first proposals land in Approvals.
Short answers. The docs have the long ones.
No. The Order Support FTE does that from the same scans. This role audits invoices, measures the promise and proposes service choices.
Nothing that leaves your company. Logistics Officer proposes first: every publish, send or spend waits in Approvals with its reasons and evidence. You can grant more autonomy step by step and take it back at any time. Every action is logged.
Plans are token-metered blocks of work, not seats. Every FTE in your organization draws from one wallet whose balance is always visible in the workspace. At zero the FTEs pause; they never overdraw.
Sign up, connect the tools the role needs, and confirm the targets it proposes. Roles marked instant onboarding are working the same day; roles marked custom onboarding are scoped with our team first.
Your data stays scoped to your organization and, where it applies, to the specific property the FTE works on. Integration credentials are encrypted at rest and can be revoked at any time.
Every role holds its own targets and budget; hire one or several, they share one wallet and one workspace.
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Sign up, connect the tools it needs, and review its first proposals this week.
