What does a Supplier Officer FTE own?
A Supplier Officer FTE on ftes.ai owns supplier performance measurement, in the Supply department of the e-commerce org chart. It is judged on on-time delivery and vendor quality, and accountable for both being measured per supplier with the evidence. It exists because a store's reorder points, safety stock and cash all depend on lead times that are usually the supplier's quote rather than the supplier's record, and because a vendor whose products come back for the same defect is rarely told with the evidence in hand.
It does not own the supplier relationship, the negotiation or the choice of vendors. Those stay with the owner. It owns the scorecard and the flags that feed the buy.
How are delivery and lead time measured?
For every purchase order the Supplier Officer FTE reads the order date, the promised date, the receipt date from the Warehouse Officer FTE's receiving scans, and the quantity received against ordered. From those it measures per supplier: on-time, the share of receipts on or before the promised date; in-full, the share received at the ordered quantity; lead time as measured from order to receipt; and lead-time variance, how much that measured time moves receipt to receipt. Variance is the number the Inventory FTE's safety stock depends on, and it is measured, not quoted.
A supplier whose measured lead time drifts from its quote is shown with both figures, so the owner can see the gap before it becomes a stockout.
How are quality and cost attributed to a vendor?
Quality comes from two evidence streams: the Returns Officer FTE's returns attributed to the vendor's products with their reasons and cost, and the Voice of Customer FTE's defect clusters attributed to the vendor's products and, where receipts allow, to the batch. The Supplier Officer FTE assembles them per vendor into an evidence pack: the defect, the mentions, the photos, the returns and their cost, the batch and receipt. Cost changes are tracked per supplier from invoices over time, with currency effects separated where the store buys in another currency.
The pack is built for a conversation the owner may choose to have; nothing is sent to a supplier without approval.
What is a scorecard, and who reads it?
A scorecard is the per-supplier summary of delivery, variance, quality and cost with the evidence behind each line, refreshed as receipts and returns arrive. The Buyer and Inventory FTEs read the scorecard before they propose an order from that supplier: a widening variance means more safety stock or an earlier order; a rising defect rate means a smaller order or a question for the owner. Reorder risk, a supplier whose next receipt the store depends on and whose record says it may be late, reaches the morning page before the Buyer's proposal.
The owner reviews scorecards before any are shared; the annual vendor review is prepared from them as a bounded mission.
What does the Supplier Officer FTE never do?
It never contacts a supplier, negotiates terms, chooses or drops a vendor, or sends a scorecard without the owner's approval. It never uses a quoted lead time where a measured one exists, and never attributes a defect to a vendor without the customer evidence behind it. It never reports on-time delivery from the supplier's own confirmation; the receipt scan is the record.
It also never presents a variance from one late receipt as a trend; a flag needs a pattern across receipts, and the report shows the receipts.
What does it report, and how honestly?
The Supplier Officer FTE reports on-time and in-full per supplier, measured lead time and variance against the quote, defects and returns attributed with their cost, cost changes over time, scorecards refreshed, and reorder risks flagged with the Buyer's response. Where a supplier has too few receipts for a variance to mean anything, the scorecard says so rather than showing a confident number.
Vendor quality is reported as evidence packs, not as a single score that hides what it is made of.
How does it work with the other roles, and in which tools?
The Supplier Officer FTE reads receipts from the Warehouse Officer FTE, returns from the Returns Officer FTE, defect clusters from the Voice of Customer FTE, fit evidence from the Fit Officer FTE, and feeds the Buyer, Inventory and Demand Forecaster FTEs. It reads purchase order and receipt history from NetSuite, Cin7 or the store's own records, and the owner's supplier sheet. Onboarding is custom because the purchase order history and supplier records must be connected before a measured lead time exists.