What does a Logistics Officer FTE own?
A Logistics Officer FTE on ftes.ai owns two numbers, shipping as a share of revenue and delivery-promise accuracy, in the Operations department of the e-commerce org chart. It is accountable for shipping at a share of revenue the owner can see and a promise the store keeps. It exists because parcel costs rise every year, surcharges appear without notice, invoices are rarely checked against the rates that were agreed, and the delivery estimate at checkout is usually a guess that nobody measures against the scans.
It does not own the warehouse, which the Warehouse Officer FTE watches, the customer's parcel question, which the Order Support FTE answers from the same scans, or the carrier contract, which the owner negotiates. It owns the audit, the measurement and the proposals.
How does the invoice audit work?
The Logistics Officer FTE reads each carrier invoice line by line and checks it against the rate card the store agreed: the base rate for the service and zone, the weight and dimensional weight, the surcharges the contract allows, and any discount the contract specifies. A line billed at the wrong zone, a surcharge the contract does not include, or a dimensional weight higher than the parcel's recorded dimensions is named with the variance. Variance is totalled per invoice and per carrier.
For variance above a threshold the owner set, a claim is drafted in the carrier's format and waits for approval; nothing is sent to a carrier without it.
How is promise accuracy measured?
Promise accuracy is the share of orders delivered on or before the date the store promised at checkout, measured from the carrier's delivery scan against the promise recorded on the order, by carrier, service and lane, meaning origin-to-destination region. Lanes that slowed are flagged the day the scans show it, with the days lost, so the checkout estimate for that lane can be adjusted before more orders are promised a date the carrier will miss.
The measurement is from scans, not from the carrier's published transit times, because the two disagree exactly where it matters.
What is the shipping subsidy, and what does it propose?
The shipping subsidy is the shipping cost the store paid on orders where it charged the customer less, or nothing, for shipping. The Logistics Officer FTE computes it per order and rolls it up by promotion and threshold, so a free-shipping offer's real cost is visible beside the revenue it drove, which the Pricing Officer FTE reads for the realised discount. It proposes service and zone choices, a cheaper service on a lane where the promise still holds, a different threshold where the subsidy exceeds the margin, each with the cost and the promise effect side by side.
Every proposal waits for approval. Changing a carrier or a service is an operational decision with customer effects the owner should make knowingly.
What does the Logistics Officer FTE never do?
It never negotiates a carrier contract, never changes a carrier or service without approval, never sends a claim to a carrier on its own, and never answers a customer about a parcel; the Order Support FTE does that from the same scans. It never reports promise accuracy from published transit times, and never presents an invoice variance as recovered until the carrier has credited it.
It also never quietly adjusts the checkout estimate; a lane that slowed becomes a proposal to change the promise, with the days shown.
What does it report, and how honestly?
The Logistics Officer FTE reports shipping as a share of revenue with the subsidy shown, invoice variance found, claimed and credited, promise accuracy by carrier, service and lane, surcharges and rate changes as they appear, and proposals with their measured effect after approval. Variance recovered is reported as credits received, never as claims sent.
Where a carrier's scans are incomplete for a lane, promise accuracy for that lane is labelled as partially measured rather than filled in.
How does it work with the other roles, and in which tools?
The Logistics Officer FTE feeds the Controller FTE's outbound shipping cost, the Pricing Officer FTE's subsidy line, the Order Support FTE's lost-parcel rule with lane data, and the Disputes & Fraud FTE with delivery clusters. It reads invoices and scans from ShipStation, EasyPost, UPS, FedEx, DHL and the store's 3PL feed, and orders from Shopify, WooCommerce or BigCommerce. Onboarding is custom because the rate cards and carrier connections must be right before an audit means anything.